Privacy Policy

Keven Hernandez – Residential Real Estate Broker

Last Updated: July 21, 2026

1. Our Commitment to Your Privacy

Protecting your personal information is a priority for Keven Hernandez, Residential Real Estate Broker.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or communicate with us.

We are committed to complying with applicable privacy legislation, including:

• Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25);
• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA);
• Canada's Anti-Spam Legislation (CASL);
• and any other applicable privacy laws.

Our goal is to provide a secure, transparent, and trustworthy online experience.

2. Privacy Officer

In accordance with applicable privacy legislation, the person responsible for the protection of personal information is:

Keven Hernandez, Residential Real Estate Broker
Phone: 514-913-3250
Email: kevenhernandez1221@gmail.com

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact the Privacy Officer.

3. Scope

This Privacy Policy applies to all personal information collected through:

• this website;
• contact forms;
• buying requests;
• selling requests;
• home evaluation requests;
• showing requests;
• property alert subscriptions;
• emails;
• telephone conversations;
• text messages (SMS);
• social media communications;
• and any other interaction with Keven Hernandez.

4. Personal Information We Collect

Depending on the services you request, we may collect the following information.

Personal Identification Information

• first name;
• last name;
• mailing address;
• email address;
• telephone number;
• preferred language.

Real Estate Information

Depending on your request, we may collect information such as:

• the type of property you are looking for;
• preferred neighbourhoods;
• price range;
• property features;
• information about a property you wish to sell;
• information required for a home evaluation;
• your buying or selling timeline;
• any additional information you voluntarily provide.

Communications

When you communicate with us, we may retain:

• emails;
• messages;
• inquiries;
• notes from telephone conversations;
• SMS messages when text messaging is used.

5. Information Collected Automatically

When you browse our website, certain technical information may automatically be collected, including:

• IP address;
• browser type;
• operating system;
• device information;
• pages visited;
• duration of your visit;
• referring pages;
• exit pages;
• navigation patterns;
• anonymous statistical information.

This information is used primarily to improve the performance, security, and functionality of our website.

6. Cookies

Our website may use cookies and similar technologies.

Cookies help us:

• remember your preferences;
• improve website performance;
• enhance your browsing experience;
• analyze website traffic;
• measure advertising performance;
• provide certain technical features.

Depending on the configuration of the website, we may use technologies including:

• Google Analytics;
• Google Tag Manager;
• Meta Pixel;
• and other analytics or marketing platforms.

You may disable cookies through your browser settings, although certain website features may no longer function properly.

7. Why We Collect Personal Information

We collect personal information only when necessary to:

• respond to your inquiries;
• communicate with you;
• provide real estate services;
• schedule appointments;
• arrange property showings;
• prepare home evaluations;
• send listings that match your search criteria;
• improve our services;
• maintain website security;
• comply with legal obligations;
• prevent fraud;
• fulfill regulatory requirements.

8. Consent

By using this website or voluntarily providing your personal information, you consent to its collection, use, disclosure, and retention in accordance with this Privacy Policy.

Where required by law, separate consent will be requested, particularly for marketing communications and text message (SMS) communications.

9. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

However, in the normal course of operating our business, we may disclose certain personal information to trusted third-party service providers who assist us with:

• website hosting;
• customer relationship management (CRM);
• email communications;
• text messaging (SMS);
• appointment scheduling;
• website analytics;
• advertising platforms;
• cloud storage;
• IT support and security services.

These providers only receive the information necessary to perform their services and are required to maintain appropriate confidentiality and security standards.

10. Technology Platforms

To provide our services efficiently, our website may rely on various technology providers, including:

• Google Analytics;
• Google Tag Manager;
• Google Maps;
• Meta (Facebook and Instagram);
• Google Workspace;
• GoHighLevel or a comparable CRM platform;
• Calendly or similar appointment scheduling software;
• website hosting providers;
• backup and cybersecurity providers;
• email service providers;
• SMS communication providers.

These service providers may change over time as our technology evolves.

11. Email Communications

If you voluntarily provide your email address, we may contact you to:

• respond to your inquiries;
• follow up on your real estate needs;
• provide home evaluations;
• confirm appointments;
• deliver requested documents;
• send property listings matching your search criteria;
• communicate regarding your transaction.

If you subscribe to promotional communications, you may unsubscribe at any time using the unsubscribe mechanism included in our emails whenever required by law.

12. Text Message (SMS) Communications

If you voluntarily provide your mobile phone number and consent to receive text messages, we may contact you for purposes such as:

• appointment confirmations;
• follow-up regarding your inquiries;
• transaction updates;
• property information;
• reminders;
• customer service communications.

Message frequency may vary depending on your relationship with us.

Message and data rates may apply depending on your mobile carrier.

You may opt out of receiving SMS messages at any time by replying STOP to any message where this option is available.

For assistance, reply HELP or contact us directly.

Your consent to receive SMS messages is entirely voluntary and is not a condition of purchasing or receiving our real estate services.

Your mobile phone number, SMS consent, and related personal information will never be sold or shared with third parties or affiliated companies for marketing or promotional purposes.

13. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and professional obligations.

When personal information is no longer required, it is securely deleted, destroyed, or anonymized using appropriate procedures.

14. Security Measures

We implement reasonable administrative, organizational, and technical safeguards designed to protect personal information against:

• unauthorized access;
• loss;
• theft;
• disclosure;
• alteration;
• misuse.

Although no security system can guarantee absolute protection, we continuously apply industry best practices to help safeguard the information entrusted to us.

15. International Data Transfers

Certain technology providers may process or store personal information outside the Province of Quebec or outside Canada.

Whenever this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information receives a level of protection consistent with applicable privacy legislation.

16. Your Privacy Rights

Subject to applicable laws, you have the right to:

• request access to your personal information;
• request corrections to inaccurate information;
• withdraw your consent where legally permitted;
• request deletion of certain personal information where applicable;
• obtain information regarding how your personal information is used;
• file a complaint regarding our privacy practices.

Requests may be submitted directly to our Privacy Officer.

17. Privacy Incidents

Should a privacy incident involving personal information occur, we will take the actions required under applicable privacy legislation.

Depending on the circumstances, this may include:

• assessing the nature and seriousness of the incident;
• implementing corrective measures;
• notifying affected individuals where required;
• notifying the appropriate regulatory authorities when legally required.

18. External Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of those external websites and encourage you to review their respective privacy policies before providing any personal information.

19. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in order to reflect changes in our services, technology, or legal requirements.

The most current version will always be available on this website and will include the latest revision date.

20. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:

Keven Hernandez, Residential Real Estate Broker
Privacy Officer
Phone: 514-913-3250
Email: kevenhernandez1221@gmail.com